They have a new platform for Amtrak trains that's level with the train carriage, do no more climbing up steps to board the train. Take the elevator next to Subway's to reach the platform directly.
A beautiful, historic station with charming architecture inside and out. Entering from Union Place is much more aesthetically pleasing, rather than entering from the cave-like bus terminal on Spruce.
Peterpan busline is so unreliable!! I take the trip between Hartford and NYC atleast twice a month... Only two times in the last 8 months has my ride gone smoothly.. We need MetroNorth in Hartford!!