"The owner is fantastic and remembers everyone in the neighborhood. It's definitely better to come in when he's working if you can- if your washer jams or something while you're gone, he'll fix it"
"The store downtown is much larger, but this one is better. The line at the register looks long most of the time, but it moves fast."
"They're so flexible here! It's really easy to get an appointment or swap to a more convenient time if your schedule fluctuates like mine."