"This BP still has M&S Simply Food. So brilliant veg & work/travel lunches, for now."
"Disabled fitting room is WAAAY at the back in Children's Dept & it's kept locked. Fail. Ask someone from Men's or Women's to check on you or you'll get no help. Alarm was ignored when I rang. 2 stars."
"Converted from M&S BACK to Wild Bean Café 09/13. Hugely disappointing, no more fresh veg. Poor management change means no more customer service, haemorrhaging good staff."
"Wheelchair users: when making a contact lens appointment, ask for the downstairs room as there's no lift. Not available on Thursdays due to hearing aid checks."
"Ben won't sell you a bunch of stuff you don't need. Do some research, see about paying £20 for your prescription & buy your contacts from the 'net."
"Disabled services rock here. Info desk staff very switched on and remember regular customers from visit to visit. Water and private desk service on request."