"Worth purchasing a member card if you have a big basket - gives you discounts"
"Eurostar premium lounge gets very busy"
"More chance of my teenage son doing his homework unprompted than Anglian trains running on time"
"Bring your own drinks - prices are steep"
"Wifi sucks badly, queues are unreal, toilets dirty and checkin staff are ruder than US immigration (which I thought was impossible)"
"Service can be slow on drinks etc. but current daytime promo is good value"