Freddy Godinez the "assisstant" front desk manager is a real jerk. I have not been treated this bad when paying for a room EVER. Customer service is obviously dead at this place!!!
Hotel Chicago Downtown, Autograph Collection provides an upscale experience. Guests enjoy spacious rooms and suites with city views. Additional amenities include a fitness center, bar, room service and 13 meeting venues for events in downtown Chicago.