I'm a frequent biz traveller and this is hands-down the best staff of any rental car facility in the U.S.
Bryan Meckley
The staff is always friendly and willing to help you.
E Simon
Just getting off the shuttle? Sprint for the counter if you hate waiting.
Matt Beran
Not all cars have plate pass. Ask for it at the counter.
Priyank Vira
Gas up at Terminal E. Go past the Rental Car drop-off and you'll see the gas station. You can loop around quickly to return the car very easily.
Matt DePersis
No one is here in the early morning. They will tell you they can make adjustments when you leave, but it'll make you miss your flight.
Rebecca Lipon
The Hertz Courtesy shuttle is so slow. There are 10 Avis buses for every 1 Hertz bus. Prepare to wait a LONG time.
Rob Linnander
What a queue... Unbelievable...
Pedro Fachada
Unfortunately the provider of my worst Hertz experience ever. The included pic is Gold customers all with pre-arranged reservations waiting 45 mins for a car. Leave extra time.
Brian Strauss
Not a big fan of the off-site rental car facility
Biz Traveldude
Efficient service in consolidated rental center
Robin Peckham
Terrible customer service at Logan Boston agent totally uncaring and manager not empowered to help
Milt Feltch
Make sure u get a cop car
Erica S
Newly renovated and very polished-looking.
Miriam Goldman
Don't let them give you the minivan
Lamont Chen
Ask for a free upgrade ! And use foursquare ! I got a 20 % discount coupon for my next rental ! Waw : it wirls 😉 : very friendly staff also. And brandnew impressive building...also look at the logo !
Chris Van Doorslaer
Puff!!! Muchos usuarios. Pocos ejecutivos
Hector Maldonado Morales
So unbelievably slow! We waited 40 minutes in line and then 20 minutes for the check out process. Ridiculous!
Jen
Hertz' refusal to staff up mid-week (not enough shuttles, one exit gate open) is going to start costing them President's Circle clients like myself.
Tory Shaheen
Here's a tip I hope Hertz reads: they need to run more shuttles. 30 mins from curb at airport to Hertz exit (President's Circle so I didn't even visit counter) is unacceptable. They need to staff up.
Tory Shaheen
Worst Hertz location I've ever encountered. Running two busses on a Saturday when every other agency has 10 going. Refused to give me the size vehicle I actually paid for. Go with Avis!
Jason Balon
Hertz Gold FAIL. Name not on board, no one behind gold desk, extremely long queue. Questioning the management of this place...
Sarah Heckert
AVOID! I have to go here because of corporate policy, but everytime they waste your time. 3+ times they haven't had my car ready, always a "rush". And they try to charge for fuel without reason..
Manish Mistry
Better be worth it when they're done with all of the construction. It's been 3 years of constant re routing and redesign.
James S
Very nice fleet of cars for rental.
Stephen Peele
Annie is less than helpful, Bob's computer doesn't communicate with Annie's, and their walkie talkies have dead batteries. 1.5 hours of my Time wasted here, what a poorly managed location!
SeanER Gr8singer
Better get a gps or your screwed in Boston. Streets make no sense.
Justin Duffy
Hertz Gold and plate pass are mandatory for happiness here. :)
Claire Luna
Brett, Nick and the rest of the crew here are very helpful. Great customer service!